How We Use Cookies

How We Use Cookies

To provide a better experience to our users, and to help us identify the parts of our website that perform best, we make use of cookies. If you use our website, you accept the use of these cookies.

Alternatively, you may change your browser settings to block the use of cookies for this website, or for all the websites you visit. However, this will likely result in a degraded browsing experience.

What are Cookies?

Cookies are small text files stored on your local computer. You as the computer owner can access this data, and so too can the website that set the cookie. Generally speaking, cookies don't present privacy issues since the data stored within them is usually data you have entered yourself.

What Cookies do you set and use?

Here is a list of cookies currently in use, with an explanation of what each is, an indication of how long it lasts, and also an example of the information stored.

 

Cookie NamePHPSESSID     

Each time you visit the website we start a "session" and assign a unique ID. We can track various pieces of essential data for your session which are all stored on our server. The session ID only is stored in a temporary cookie, which is automatically deleted either after an extended period of inactivity, or when you close your browser.

Example content: 7survk07rpabnehml6m71qq8r6

Cookie Name - cookie_info_pane     

This cookie is set when the site is first visited and stops the cookie information pane from sliding down. Without it, the pane would appear on every page. This cookie will automatically expire after 1 year, if not deleted prior to that.

Example content: 1

Cookie Name - __qca

This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 5 years, if not deleted prior to that.

Example content: P0-2042729258-1326381179870

Cookie Name - __utma

This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 2 years, if not deleted prior to that.

Example content: 96149096.1412261866.1326381112.1337677471.1331082195.1

Cookie Name - __utmb

This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 30 minutes, if not deleted prior to that.

Example content: 96649026.2.11.1339082435

Cookie Name - __utmc

This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will be automatically deleted either after an extended period of inactivity, or when you close your browser.

Example content: 96649076

Cookie Name - __utmz

This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 6 months, if not deleted prior to that.

Example content: 96649036.1226381142.2.2.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)

The following are Analytical/performance cookies relating specifically to Hubspot. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Hubspot is a cloud based provider with a significant European customer base and impressive commitment to GDPR. It is registered with the EU-US Privacy Shield Framework.  More about the Hubspot commitment to data protection

Cookie Name-  __hstc

The main cookie for tracking visitors. It contains the domain, utk , initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (Expires: 2 years) Read more

Cookie Name-  __hssrc

Whenever the session cookie is changed, this cookie is also set. It is set  to 1 and used to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)  Read more

Cookie Name- __hssc

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. (Expires: 30 min) Read more

The following are Functionality cookies relating specifically to Hubspot. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Cookie Name-  hubspotutk

This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. (Expires: 10 years) Read more

Cookie Name-   messagesUtk

This cookie is used to recognise visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. Read more