Principal Field Service Engineer (FSE) Semiconductor Equipment

Qualifications & Experience

Candidates will ideally be time-served craftsmen possessing either ONC/HNC/HND/Degree in Engineering and are required to possess in-depth Semiconductor Equipment Repair and Maintenance and/or Process Engineering experience in any of the following areas:

• Ion Implantation
• Diffusion / CVD Furnaces
• Wet Etch, Dry (Plasma) Etch
• Chemical Vapor Deposition (CVD)
• Physical Vapor Deposition (PVD) / Sputtering Systems
• Photolithography, Chemical Mechanical Polish (CMP)
• Rapid Thermal Processing and Metrology (SEM, XRF, Film Thickness Measurement, AFM)
• Other areas as required or benefitting.

A principal field service engineer should hold an expert level of knowledge on at least one set of systems and a high to expert level across multiple systems. Being able to complete all PMs. Being able to troubleshoot 100% of all issues. Capable of leading and completing decommissioning and deinstallation of systems. Capable of leading and completing installation and startup of systems.

A principal field service engineer can re-engineer modules in a system that is considered obsolete. Providing solutions through complete understanding of the module and research to identify similar non obsolete solutions. The principal engineer can fabricate a new module, provide key hardware and software integration solutions to provide the customer with a workable solution.

A principal field service engineer can interface with the OEM or a third-party company to provide input to the customer on best options for any upgrades or changes to configuration on the tool for a hardware or process improvement.

A principal field service engineer can provide detailed and realistic scheduling that includes timelines and manpower requirements for any given project, such as tool decommissioning, deinstall, install, startup, commissioning, upgrading etc. The engineer should be able to provide a breakdown of the sub-component parts of the project providing sufficient details in each sub section.

Requirements

The candidate should be able to demonstrate the following experience at a customer site:

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems
• Repair and modify equipment
• Evaluate equipment to determine the type and extent of problems
• Repair of system-level issues
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
• Can complete installation and commissioning acceptance paperwork.
• Crosstrain and assist other field service engineers as appropriate
• The nature of work requires that FSEs work independently; only occasionally requiring guidance from management.
• Can understand and source alternative parts for obsolete items,
• Can build mechanical parts as needed or repair existing ones.
• Maintains a level knowledge of repair vendors for typical electronic/electrical and mechanical items on the systems.
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Capable of performing pareto analysis of failure data and establish action plans to resolve root causes.
• Identifies and implements permanent solutions on complex and unique issues.
• Provide onsite or local training to customer employees for Level beginner to expert.
• Capable of managing engineering projects that may entail tool upgrades, tool relocations to include decommissioning, deinstall, install, commissioning.
• Capable of providing project engineering skills to support or lead a project build.
• Can provide remote – telephone or online meeting support to customers. Being able to diagnose and troubleshoot remotely.
• May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

Knowledge & Skills

• Proficient in IT skills, including all Microsoft Office systems, in particular intermediate Excel capability
• Ability to work autonomously and use initiative to resolve issues, but escalate problems or questions as appropriate
• Excellent planning and time management skills with ability to consistently meet deadlines
• Good communication and interpersonal skills with the ability to build effective relationships across the Company
• Delivery Focused
• Quality of records and paperwork (presentation, accuracy, timeliness and completeness) in line with company expectations and high standards.
• Lead Role: employee can lead a team for a given project such as an upgrade, installation, etc.
• Expense management, employees can manage their own expenses within company budgetary guidelines. Operating efficiently at the lowest cost.
• Employees are comfortable and able to interface with the customer to describe technical issues with clarity. In addition, the employee can portray to a customer the benefits of moving in a certain direction to benefit the overall uptime and quality of the system.
• Maintain a positive and professional attitude whilst on customer/clients’ sites

Other Requirements 

• Willingness to work flexibly to meet the reasonable needs of the company
• Self-sufficient in use of information and communications technology
• Ability to self-manage a full and varied workload
• A self-starter with a flexible approach to support the business at busy times and ensure all critical dates are met
• Candidates must be eligible to work and live within any of the following; The UK, Any European Country (Germany, Ireland, France, Austria, Poland, etc), US, Taiwan, South Korea, China, Vietnam, The Philippines, Mexico, Sweden, Denmark, and / or Russia and hold a full and valid driving license for their country of residence

Training, Education & Experience

• Standard tools in a field service engineers toolbox.
• Multi-meters
• Oscilloscopes
• Wave generators
• AC/DC PSUs
• Others as required.

Special Working Conditions

• Additional and/or unsociable hours may be necessary when required.
• Early starts and late finishes are not uncommon.
• Travel away from home and abroad required.

Please ensure the IES Ref is quoted in all communications regarding this role. 

How to Apply