We're hiring:

IT Support Apprentice

Department: IT
Job Title: IT Support Apprentice
Reporting to: People & Culture Manager, IT Strategic Lead
Location: Head Office - Bristol UK

Basic Purpose

IES are proud to be able to offer this development opportunity which has huge potential.

This is an exciting prospect to join a fast-paced environment, working with multiple teams across the business who support a wide range of internal and external customers, dealing with companies worldwide. This role will naturally grow to support and eventually lead large scale projects, initially providing first line support to the business and working closely with IT and Systems Co-ordinator enabling the successful candidate to learn from the ground up.

Apply now

KEY TASKS

To repair and diagnose first line support for PC’s, Laptops, Printers and associated peripherals in conjunction with IT and Systems Co-ordinator and external IT Support provider
Set up new starter equipment including and not limited to mobile phones and tablets
Be point of contact for external IT Support provider
Respond to, log and resolve internal support requests
Contribute to the development and update of network systems as required
Assist with large system upgrades, overhauls and projects as instructed
Set up equipment for events as required including support for all Audio Visual (AV) technologies
Support with New Starters IT induction
Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
Respond to any requests for information from your line management in a timely manner
Be familiar with customer policies and processes where applicable
To be approachable and accepting of Training requirements in relation to the role
To maintain the skills and knowledge required to perform the role to the required standard
Must be able to embrace new technologies and adapt to change
Company asset logs to be maintained
Keep up to date with industry standards and offer recommendations based on best practice
Scanning, filing (electronic & hard copy) & issuing documentation as appropriate
Support with invoice and spend reconciliation
Working in strict compliance with Health and Safety Risk Assessments and Methods Statements
Providing other general administrative support to the department
May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

REQUIREMENTS

Knowledge & Skills

Exceptional organisational skills with very high attention to detail
Ability to multi-task, anticipate and respond effectively to changing priorities
Flexible, conscientious attitude to work
High standard of written & verbal communication, with a confident & professional phone manner
Strong interpersonal skills
Ability to remain calm, focused & productive in a fast-paced working environment
Comfortable working autonomously
IT literate, with a strong working knowledge of Microsoft Excel, Word & Outlook

Training, Education & Experience

GCSE or equivalent English (Grade 4/C Or above) Essential
GCSE or equivalent Maths (Grade 4/C Or above) Essential

REMUNERATION & BENEFITS

Salary / Rate: £8.72 p/h
Basic Hours: Monday to Friday 09.00-17.00, 30-minute lunch break. Total 37.5 hrs per week.

Benefits:

Free on-site parking at Head Office
Increased annual leave by service length
Private Medical Insurance by service length
Life assurance scheme
Employee Assistance Programme
Structured career development
Regular company events
Free on-site gym at Head Office

How to Apply

To apply for this role, please use the form above or submit your up-to-date CV to careers@ies.co.uk quoting reference 04ITA0124

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