When they installed an Axcelis NV10-160 ion implanter, two specially sourced IES field service engineers extended Dynex Semiconductor’s in-house resource, increased production capability and achieved successful implementation faster than the Lincoln, UK-based company could have done it themselves.
Fast response field service engineers
Faced with the urgent installation of an NV10-160 ion implanter, Dynex Semiconductor needed a talented field service engineer to supplement their engineering team. With a tight deadline ahead, the manufacturer used IES to source the semiconductor equipment engineers needed for this specialised task.
Rick Halle, the business development manager for the IES Engineering Resource Support division, initially contacted Dynex after being advised of their requirement by another customer. Realising the urgency of the installation, he met with Dynex’s IGBT Wafer Fabrication Manager Tony Garraway and Wafer Fab Equipment Group Leader Mark Linnecor the following morning. Another successful collaboration had begun.
Specialist field service engineer needed
Along with factory relocation and other services, engineering resource support for the semiconductor industry is an IES speciality. Based on the agreed requirement, the IES ERS team quickly identified suitable resource for the work and submitted two engineers’ CVs to Dynex for approval. They also prepared work proposals: one for a 1.5-day assessment investigation and support; a second for the installation work itself.
Implanter installed in under two weeks
Shortly after completing an initial assessment with Axcelis specialist Graham Robertson, Malcolm Howland, an IES implant support engineer, began two weeks’ work at Dynex’s Lincoln plant. Throughout the project, the two contract field service engineers worked closely with the Dynex engineering team members who were very supportive and helped whenever required.
IES Engineering Resource Support
To everyone’s credit, the work was finished and Dynex was able to produce wafers in just 10 days. What’s more, the newly-installed machine provided much-needed back-up for another a Dynex implanter
‘…extremely good value…’
Describing the role of IES in the installation, Dynex’s Mark Linnecor said: ‘IES have the right approach; their specialist engineers complemented our resource, they did the job quickly and gave value for money. We’d definitely consider using them again.’
Valuable support for semiconductor companies
As well as demonstrating the expertise of two carefully-selected IES-sourced field service engineers, successful project completion showed yet again the value of contract engineering resource for engineering teams in advanced-technology industries.
Speaking after completion of the project, Rick Halle said: ‘IES quickly understood Dynex’s needs then implemented and executed a plan so our contract field service engineer had the NV10-160 fully operational within 2 weeks. It was a pleasure to work with the Dynex team at managerial and engineering levels. As a supplier it’s good to hear Dynex say we performed well from beginning to end and gave excellent value. We’d like to thank Dynex for their support and wish them every success in the power semiconductor market. We look forward to working with them again.’